Shipping Policy

At [Zenaura], we are committed to delivering your order safely and on time. Please review the following shipping policy before placing your order.

Order Processing

• Orders are processed within [1–3 business days] after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a shipping confirmation and tracking details (if available).

Shipping Time

Estimated delivery times are:

• Within Pakistan: [2–5 business days]

• International Orders: [7–15 business days]

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order details.

Free Shipping: Orders above [PKR amount] qualify for free shipping within [Pakistan / specified areas].

Order Tracking

Once your order has been shipped, you may receive a tracking number via email, SMS, or WhatsApp. You can use the tracking number to check the status of your shipment.

If you have not received your tracking information within [X] business days, please contact us at [Email/WhatsApp].

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect, incomplete, or unreachable address, additional shipping charges may apply if you request the order to be shipped again.

Delayed or Lost Orders

While we work with reliable shipping partners, occasional delays may occur due to circumstances outside our control.

If your order appears to be delayed or lost, please contact us at [Email/WhatsApp] with your order number. We will coordinate with the courier and assist you as soon as possible.

Damaged Packages

If your package arrives damaged, please contact us within [24/48] hours of delivery and provide photos/videos of the package and the product.

We will review the issue and, where applicable, arrange a replacement or other appropriate resolution according to our return/refund policy.

International Shipping

For international orders, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country's authorities.

These charges are not included in the product or shipping price unless explicitly stated at checkout.

Contact Us

If you have any questions about shipping or your order, please contact us:

Store: [Zenaura]
Email: [shairaliali778@gmail.com]
WhatsApp: [03257736200]
Business Hours: [24]

We appreciate your business and thank you for shopping with [Zenaura].